Contact us
Need help or have a question? Email the EyeJolt support team at support@geteyejolt.com and include your platform (iOS, Android, macOS, or web) and app version. We read every message and reply as quickly as we can.
Camera permission
Allow camera access in system settings, restart EyeJolt, and confirm your face and both eyes are visible. On macOS, permission belongs to the signed EyeJolt app, not the Vite development browser.
Alarm check
Use Test Sound before starting a session. Confirm system volume, output device, and headphones. A sound preview working does not prove detection is active, so also watch the live signal.
Session troubleshooting
Start Watching should remain in the active state until you stop it. If alarms continue after stopping, fully quit and reopen the app, then contact support with the platform and version.
Platform behaviour
Mobile monitoring follows the mobile app runtime. macOS supports native background monitoring and can bring EyeJolt forward on alarm. The web app is foreground-only. Windows remains in hardware validation.
Written by the EyeJolt Editorial Team. Published and last reviewed 2026-07-29. Editorial policy.